Terms & Conditions

Important links: General Info and Snow Removal Sign-up Form

  • Snow plowing/snow blowing operations to commence when five centimeters, or more, of snow accumulates as determined by Jonathan’s Snow & Landscaping (herein after referred to as the ‘Contractor’); irrespective of day of week and including all holidays. Snow clearing will not start until 5cm of snow has accumulated.
  • The term of the contract is from November 1st to March 31st of the indicated season, or up to a total of 275 cms of snow as recorded by the Macdonald-Cartier Int’l Airport. The Customer agrees to pay a surcharge proportional to the amount of the contract (before discounts) should the total of accumulation for the season exceed 275cm. (For example, if the base price of the laneway before discounts is $400, divided by 275cm = $1.45 per cm.) At its discretion, the Contractor may waive this surcharge if a minimal excess is received. The Contractor will provide the Customer the opportunity to opt out of the surcharge and any additional clearings upon submitting the contract. The Contractor will send out a notification through its email system when the accumulation for the season is approaching the 275cm threshold. Should a Customer wish to opt out at that time, the Customer is required to give the Contractor five (5) business days notice to process. Any clearings over the 275cm threshold completed during that time will be billed to the Customer.
  • No salting, sanding, or de-icing services are provided by the Contractor unless otherwise specified.
  • Removal of snow drifts is the responsibility of the Customer.
  • The Customer understands that plowing or ice control of a particular location may not clear the area to ‘bare pavement’ and that slippery conditions may continue to prevail even after plowing or ice control services have occurred. The Customer understands that the Contractor assumes no liability for this naturally occurring condition.
  • Gravel/Unpaved Laneways: By their very nature snow plowing/snow blowing operations involve pushing a steel blade or snow blower over the surface to be cleared, if the surface is composed of loose material (ie gravel), the loose material will be displaced during snow clearing operations. This is unavoidable. The contractor assumes no responsibility for displacing gravel (or any other loose material that the laneway is composed of), and assumes no responsibility for damage caused to lawns, ground cover, shrubbery, landscape lighting, paver bricks, hardscapes, blacktop surfaces, concrete caused by the displacement of the loose material. Customers are responsible for raking any gravel off their lawns in the spring that were deposited there during snow clearing operations.
  • Separate crews are delegated for driveway clearing and walkway clearing, with a priority given to driveway clearing. Walkways will be cleared after 5cm of accumulation has been reached, however they will be cleared separately from driveways and may be cleared up to several hours later.
  • The Contractor will make every effort to clear snow before the morning and evening commute. However, timing of the snowfall does not allow us to guarantee that snow clearing will be completed for a specific time.
  • Requests from the Customers outside of a snowfall for extra clean-up due to (but not limited to): snow drifts, snow falling off roofs, cars being moved, or accumulation less than 5cm may be subject to additional charges.
  • Customers who wish to move their vehicles out of the laneway when the operators arrive MUST move their vehicles IMMEDIATELY. Drivers will not wait for Customers to sweep off cars, shovel around their cars etc.
  • Special requests for clean up after vehicles have been moved may be subject to additional charges.
  • One (1) or two (2) ‘Jonathan’s Snow & Landscaping’ markers will be placed at the end of each driveway depending on the laneway size at the beginning of the snow removal season. These markers are essential for drivers to identify laneways on our route allowing us to provide quick and efficient service. Replacement of these markers due to damages by the Customer will be subject to a cost of $15 per marker fee. The Customer agrees to leave the signs in place for the Contractor to remove in the spring.
  • The contractor will not be responsible for any scratches, scrapes, or rust marks to the driveway, or any minor damages to the lawn.
  • It is the Customer’s responsibility to keep the snow removal area free of all objects (including the area the snow is blown), excluding vehicles. The contractor is not responsible for removing objects and any objects present may result in snow removal not being performed. The contractor shall not be held responsible for damages including but not limited to, items such as extension cords, holiday lighting, holiday decorations, building materials, garbage cans, recycling bins, downspouts. The Customer is responsible for all damage caused to and/or by hidden objects.
  • Garbage Cans & Recycling Bins – It is the Customer’s responsibility to move garbage and recycling bins from their laneway on garbage day. The Contractor will do their best to work around the garbage bins but will not move them.
  • Customer understands that snow plowing/snow blowing, by its very nature, involves pushing a steel blade or snow blower over the surface of the pavement. If your pavement is defective, deteriorated, weakened, frost heaved, uneven, or, was installed improperly, the results of this previous damage are more likely to appear after snow plowing. Contractor is not responsible for any damages to pavement, interlock, driveway surface or curbs unless Contractor has been negligent.
  • Trees & Shrubs – Any trees & shrubs found within the vicinity of the driveway may experience damage by the accumulation of snow if the Customer doesn’t properly winterize them. The Contractor is not responsible for damages to plant material due to the accumulation of snow.
  • Due to the risks posed to immovable / permanent property by our large snow removal equipment, drivers will stay up to two (2) feet away from garage doors, and six (6) inches from laneway edges.
  • Permanent/unmovable structures – the Customer is responsible for installing additional markers to identify structures that protrude into the laneway, including but not limited to interlock walkways, concrete, porches, retaining walls, gardens, decks, elevated patio stones, wheelchair ramps, etc. The contractor will not be liable for damages caused to immoveable objects hidden under the snow and/or unidentified by protective markers.
  • Returned cheques will be subject to a $25.00 administrative fee.
  • Contractor shall maintain appropriate insurance coverage throughout the term of this Agreement. This shall include comprehensive general liability covering bodily injury and property damage, Worker’s Compensation at statutory limits, and automobile liability covering all vehicles, equipment, and their operators.
  • During operations and after completion of operations, Customer agrees to indemnify and save harmless the Contractor, and its employees, against any and all claims by the Customer or third parties, their heirs, executors, administrators, successors, surrogates, or assignees, arising on account of death or injuries to persons or damage to property, arising out of use of, or traveling at, or onto, the Property, whether or not such claim, damage, injury or death results from the negligence of Customer, Contractor or others. Customer shall defend all suits and claims arising from or incidental to the work under the Agreement, without expense or annoyance to the Contractor or its employees.